Terms & Conditions

About us

Project Print is a UK based custom merch and apparel production business.

• Contact: hello@projectprint.uk
• Location: Nottingham, United Kingdom

Orders

All orders are subject to availability and confirmation.

By placing an order, you confirm that:

• All details provided are accurate
• You have permission to use any artwork submitted
• You agree to the pricing and production timelines

We reserve the right to refuse or cancel orders where necessary.

Artwork and design

You are responsible for ensuring all artwork is correct before approval.

This includes:

• Spelling
• Colours
• Sizing
• Placement

Once artwork is approved, we are not responsible for errors in the final product.

We may make minor adjustments to improve print quality where required.

Production

Production begins only after:

• Payment is received
• Artwork is approved

Turnaround times are estimates and may vary depending on order size, product type and workload.

We are not responsible for delays caused by incomplete information or late approvals.

Colour and finish

Printed products may vary slightly from digital previews.

This includes:

• Colour differences
• Material variations
• Print positioning

These variations are standard in custom production and are not considered defects.

Minimum orders

Some products may have minimum order quantities.

These will be clearly stated on product pages or during the quoting process.

Pricing

All pricing is provided in GBP and may be subject to change.

Quotes are valid for a limited time and may be updated if costs change.

Payments

Full payment is required before production begins unless otherwise agreed.

Payments are processed securely through our payment providers.

Cancellations

Orders cannot be cancelled once production has started.

If cancellation is requested before production, we may offer a partial refund depending on work already completed.

Returns and refunds

Due to the custom nature of our products, we do not offer returns or refunds for:

• Change of mind
• Incorrect artwork provided by the customer
• Minor variations in colour or finish

If there is a genuine production fault, contact us at hello@projectprint.uk and we will review the issue.

Faulty or incorrect items

If you receive a faulty or incorrect item, you must notify us within 7 days of delivery.

We may:

• Offer a replacement
• Offer a partial or full refund
• Request evidence such as photos

Delivery

We deliver across the UK.

Delivery times are estimates and may vary depending on courier services.

We are not responsible for delays caused by third party delivery providers.

Liability

Our liability is limited to the value of the order.

We are not responsible for:

• Indirect losses
• Loss of business or profits
• Delays outside our control

Intellectual property

You confirm that you have the rights to use any artwork submitted.

We are not responsible for copyright or trademark issues related to customer supplied designs.

Changes to orders

Any changes to an order must be confirmed before production begins.

Changes after approval may not be possible or may incur additional costs.

Changes to these terms

We may update these Terms and Conditions at any time.

The latest version will always be available on this page.