Shipping Policy

Production comes before delivery

Our merch is made to order. Production starts after payment is received and your artwork is approved, unless we have agreed otherwise.

The production estimate depends on your product, quantity, method and workload. Use the estimate on the product page or your confirmed quote. Production time is additional to delivery time; a faster delivery service does not shorten production.

UK delivery

Website checkout currently supports delivery within the United Kingdom. If you need an international delivery, contact us before ordering so we can confirm whether we can quote for it. International checkout availability or transit times are not promised by this policy.

Free UK tracked delivery

UK orders below £100 including VAT, after discounts include free Royal Mail Tracked 48 delivery. Orders of £100 or more including VAT, after discounts receive a free upgrade to Royal Mail Tracked 24.

The threshold is based on the eligible goods subtotal after discounts and excludes delivery charges. Your delivery service is confirmed at checkout before payment.

Dispatch and transit

Completed orders are dispatched using a tracked delivery service. We send confirmation when your order ships.

Royal Mail Tracked 48 aims to deliver within 2–3 working days after dispatch. Royal Mail Tracked 24 aims to deliver the next working day after dispatch. These are carrier delivery aims, not guaranteed arrival dates, and some postcode areas can take longer.

Production and artwork approval time are additional to delivery time. For a deadline, contact us before ordering. We will confirm the product production estimate and the available delivery service separately.

Delays, loss and damage

If a parcel is delayed, missing or damaged, contact us with your order number. We will investigate with the courier and explain the next step, including any remedy required by applicable law.

For visible damage, please contact us promptly, ideally within 7 days of receipt, and keep the packaging and photographs where possible. Early reporting helps the investigation and does not limit your statutory rights.

Email hello@projectprint.uk with your order number and details, or contact Project Print.

Delivery details

Please check your delivery address before payment. Contact us immediately if it needs changing; we will confirm whether an amendment is still possible before dispatch. An address error can delay delivery or require redelivery, and any agreed additional cost will be explained.

Split shipments

An order may be sent in more than one package because of its products or production requirements. We will provide the relevant dispatch information.

Your rights

Nothing in this policy removes or limits your applicable statutory rights, including your rights when goods are faulty, not as described or not fit for purpose.

See our Refund Policy for help with faulty, incorrect or damaged items.

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