Shipping Policy
This Shipping Policy outlines how Project Print handles production, dispatch and delivery of orders. All products are made to order, so production time applies before shipping.
All orders are produced before shipping. Please allow time for production as well as delivery.
Production times
All items are produced after your order is confirmed and artwork is approved.
Production times vary depending on:
- Product type
- Order size
- Print method
Estimated turnaround will be provided during ordering or quoting.
Dispatch
Once your order is completed, it will be dispatched using a tracked delivery service.
You will receive confirmation once your order has been shipped.
Delivery locations
We deliver across the United Kingdom.
If you require international shipping, contact us before placing your order.
Delivery times
Delivery times depend on the shipping method and courier.
Typical delivery is completed within a few working days after dispatch.
Please note:
- Delivery times are estimates
- Delays can occur during busy periods
Shipping costs
Shipping costs are calculated at checkout based on your order and location.
Any applicable shipping charges will be clearly shown before payment.
Delays
We are not responsible for delays caused by:
- Courier services
- Incorrect delivery information
- Events outside our control
If your order is delayed, we will assist where possible.
Lost or damaged items
If your order is lost or arrives damaged, contact us within 7 days of delivery.
- Email: hello@projectprint.uk
Please include:
- Your order number
- A description of the issue
- Photos if applicable
Incorrect address
It is your responsibility to provide accurate shipping details.
We are not responsible for orders shipped to incorrect addresses provided at checkout.
Split shipments
Some orders may be shipped in multiple packages depending on product type or production requirements.
Contact
For any shipping related questions, contact us and we will respond promptly.